Last Updated: 12 December 2025
At Cosmo Answers, we aim to process and deliver all orders—whether physical products or digital/consultation services—in a timely and efficient manner. This Shipping & Delivery Policy explains how and when your order will be delivered.
1. Processing Time
All orders are processed within 1–3 business days. Processing may take longer during festivals, high-demand periods, or unforeseen circumstances.
2. Delivery Timelines
Delivery timelines displayed on the Platform are estimates meant for general guidance. Exact delivery dates are not guaranteed unless explicitly confirmed in writing by our team.
For digital services (such as astrology consultations, reports, or healing sessions), delivery may be made through email, WhatsApp, or our online platform within the stated timeframe.
3. Shipping Charges
Shipping charges (if applicable) are calculated at checkout based on the delivery address entered by the customer. These charges will be included in the final payable amount before completing the order.
4. Order Tracking
Once your order is dispatched, you will receive an update through email or WhatsApp, which may include tracking details if available.
5. Failed Delivery Attempts
If a delivery attempt fails due to an incorrect address, unavailability, or refusal to accept the order, the customer may be responsible for redelivery charges.
6. Delayed or Missing Deliveries
If your order is not delivered within seven (7) days of the estimated delivery date, please contact us so we can investigate and resolve the issue promptly.
Email: cosmoanswers@gmail.com
7. Force Majeure
We are not responsible for delays caused by events beyond our control, including natural disasters, transportation issues, strikes, lockdowns, or government restrictions.
8. Contact Us
For any questions about shipping, delivery, or order status, you may reach us at:
Email: cosmoanswers@gmail.com