Terms & Conditions
Last Updated: 12 December 2025
Welcome to Cosmo Answers. By accessing or using this website (“Platform”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree with any part of these Terms, you should not use the Platform.
We may update or modify these Terms at any time. Updates will be posted on this page, and continued use of the Platform indicates your acceptance of those changes.
1. Eligibility
By using this Platform, you confirm that you are at least 18 years old and legally capable of entering into binding agreements.
2. Definitions
- Platform: The website or digital platform operated by Cosmo Answers.
- Transaction: Any order, booking, or purchase made by a User.
- User: Any individual accessing or using the Platform.
- Payment Instrument: Any approved method such as UPI, debit card, credit card, net banking, wallet, etc.
- Services/Products: Astrology, vastu, healing, consultation, or any service/product offered by Cosmo Answers.
3. Information Usage
By using the Platform, you agree that Cosmo Answers may collect, use, and store information such as your name, contact details, and order details for delivering services, improving the Platform, and contacting you regarding Transactions.
4. User Responsibilities
- You must provide accurate and updated information at all times.
- You are responsible for maintaining confidentiality of your account and payment details.
- You agree to use the Platform only for lawful purposes.
5. Prohibited Activities
- Using the Platform for illegal or unauthorized activities.
- Using bots, scripts, or automated tools to access the Platform.
- Uploading viruses or malicious code.
- Impersonating another person.
- Interfering with security features of the Platform.
- Collecting information from other users without permission.
- Harassing or threatening our team or other users.
- Reverse engineering or modifying any part of the Platform.
- Posting false, misleading, or harmful information.
- Violating any applicable laws.
6. Limitation of Liability
Cosmo Answers is not liable for losses arising from misuse of services, incorrect information provided by the User, unauthorized payment actions, or technical issues beyond our control.
In case of service-related concerns, your remedy is limited to requesting a refund or resolution under our Refund Policy.
You agree to indemnify and hold Cosmo Answers harmless from any claims arising out of your actions, misuse, or breach of these Terms.
7. Reviews & Feedback
Users may post feedback or reviews provided they follow these guidelines:
- Reviews must be based on genuine experience.
- No abusive, hateful, discriminatory, or illegal content.
- No false, misleading, or defamatory statements.
- No review manipulation or spam campaigns.
- No competitor-related negative reviews.
We reserve the right to moderate, remove, or reject reviews. By posting a review, you grant us a non-exclusive, royalty-free license to use and display it.
8. Governing Law & Dispute Resolution
These Terms are governed by the laws of India.
Any disputes shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996. The arbitration will be conducted in English, and the venue shall be India. Arbitration proceedings will remain confidential.
9. Grievance Redressal
If you face any issues related to payments, refunds, or transactions, you may contact us at:
Email: cosmoanswers@gmail.com
10. Disclaimer
- You are responsible for protecting your device and data using antivirus and secure browsing practices.
- We do not guarantee uninterrupted access to the Platform.
- We are not responsible for payment failures caused by banks, gateways, or technical errors.
- Content on this Platform is for informational purposes and not a substitute for professional advice.
- Links to external websites do not imply endorsement.
- We may share your information with legal authorities or fraud prevention services when required.
By continuing to use the Platform, you accept these Terms and agree to be bound by them.